Vocalcom, NCR sign strategic alliance
Deal paves way for the two firms to provide omnichannel cloud-based contact centre services in the UAE
Contact centre solutions vendor Vocalcom, has announced a strategic relationship with NCR Corporation, a providerof consumer transaction technologies, to provide omnichannel cloud-based contact centre services in the UAE.
Under the accord, Vocalcom will provide NCR with its cloud contact centre solutions. NCR will integrate and resell the solution to customers in the local financial, retail, government and other sectors, offering them enhanced customer services with cloud-based contact centres that support all channels from voice to social media.
According to Vocalcom, once integrated with its solutions, the NCR turnkey offer will provide a real omnichannel customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks.
Ali Kassab, executive vice president, Corporate Growth, Middle East, Africa and APAC, Vocalcom said: "NCR is a global technology company renowned for transforming customer experiences with innovative solutions for multiple industries. Our Solutions will complement NCR's offerings in enabling customer interactions."
"With the unique offering of Vocalcom and the large coverage and expertise of NCR, we believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving customers' businesses and transforming the omnichannel customer experiences," added Kassab.
Ahmad Jamal, MEA eBusiness solutions leader at NCR said: "With NCR's vast business presence across the region, we are pleased to enter the partnership with Vocalcom to enhance our customers' experience in meeting the growing demand in the UAE for cloud-based contact centers with a single point of contact."
"Our application across the digital and physical channels is flexible and scalable in allowing us to integrate smoothly with Vocalcom's contact centre platform. We will make our customers journeys easier in enabling their sales and service agents to connect with customers and prospects from anywhere in a seamless manner," added Jamal.