Kodak Alaris opens service centre in Saudi Arabia
Regional sales director says half of the ME scanner market is in KSA
Document management specialist Kodak Alaris this week announced the opening of dedicated service centres in the Kingdom of Saudi Arabia, to provide local support for Kodak customers.
The centres will open this month in Riyadh, Jeddah, Dammam and Khamis Mushait.
Kodak Alaris claims to be "the first scanner vendor to open facilities in [Saudi Arabia]".
Various service packages are available to KSA businesses, including four- and eight-hour break/fix response times in addition to bespoke service-level agreements.
Kodak Alaris now employs both sales and technical teams in the kingdom and its revenue from scanner sales has more than doubled since 2012. The company attributed the growth to "a tremendous wave of digitisation projects underpinning various smart government initiatives, rapid growth of medical-records scanning and significant success winning business from Business Process Outsourcers (BPOs)".
"About 50% of the scanner market in the Middle East is located in Saudi Arabia," said David Whitton, Kodak Alaris' regional sales director for the Middle East and Africa. "Given the volume of production scanners we sell today, increasing our service footprint countrywide is vital to support customers when they make significant hardware purchases. We now have skilled and experienced engineers on hand to ensure customers get the best possible value from using equipment we have supplied."