Home / / BT Al Saudia and Walkbase to deliver in-store retail analytics

BT Al Saudia and Walkbase to deliver in-store retail analytics

Analytics platform will allow retailers to track customer behaviour

Walkbase will help retailers to analyse customer behaviour and improve their operations.
Walkbase will help retailers to analyse customer behaviour and improve their operations.

BT Al Saudia and retail in-store analytics specialist Walkbase, have formed a partnership for providing in-store analytics for retailers, shopping malls and airports in five countries.

Walkbase Analytics is intended to give retailers, airports and site operators real-time, location-based data and analysis of customer behaviour in areas such as into customer conversion, visit patterns and paths, advertising effectiveness, loyalty and customer experience. The analytics capabilities are meant to enable retailers to improve customer experience and enhance effectiveness.

Dale Millar, managing director of BT Al Saudia, notes: "With Walkbase's solution, our retail clients are able to gain rich insights on their customers' in-store behaviour and conversion patterns. They can engage with their customers through personalised and contextualised messages or ads through smartphones and digital signage." He continues: "We have tested several solutions and found Walkbase clearly the best in terms of usability and features, positioning accuracy, real-time processing, and robust deployment on hundreds of sites."

Tuomas Wuoti, CEO of Walkbase, explains: "We have worked with British Telecom Al Saudia for several client deployments. This cooperation is part of our partnership strategy which aims to work with leading providers of in-store technology, managed Wi-Fi, people counting, retail systems, and analytics services in their respective geographical areas."

As well as improving customer experience, the Walkbase platform provides tools for analysing, measuring and optimising the impact of marketing in physical spaces, and linking the online and offline customer journeys together. The insight brings significant value in improving campaign ROI, key conversions, and store layouts. For retailers this means engaging loyal customers with personalised in-store marketing, and turning physical stores into digital advertising spaces.

Walkbase and BT Al Saudia are aiming to deploy Walkbase's in-store analytics and marketing platform to hundreds of retail stores in the region during the next 12 months.