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NWC selects Vocalcom for contact centre

Saudi National Water Company to improve customer contact capabilities

The Vocalcom solution will help NWC improve internal and external communications, says Kassab.
The Vocalcom solution will help NWC improve internal and external communications, says Kassab.

The National Water Company of Saudi Arabia has announced that it has appointed multi-channel contact centre specialist Vocalcom MEA to enhance external and internal customer experience across the Kingdom.

Under this partnership, Vocalcom will implement a customer experience and contact center solution with the integration of HP OpenView technology which will cover a 360 degree customer oriented service including multimedia management across voice and other digital channels.

The National Water Company (NWC), is a joint stock company fully owned by the government and is responsible for providing water and wastewater treatment services. NWC specializes in providing drinking water, ensuring the presence of water and wastewater connections in all households, preserving natural water resources and the environment, using the Treated Sewage Effluent (TSE) with maximum efficiency, and training qualified Saudi employees.

The solution is intended to enhance the productivity of NWC employees at all of its locations across the Kingdom through providing better communications channels and improving collaboration. The solution will also help to provide a consistent delivery of services to customers of NWC, by integrating all of the touch points of customer interaction.

Ali Kassab, EVP Corporate Growth Vocalcom and CEO Vocalcom MEA said: "We are privileged to be chosen to support NWC's Customer Experience and Contact Center requirements. We are eager to participate in governments' strategies across the globe to enhance the e-citizen's quality of life. This action is in line with Vocalcom's roadmap to enable smart cities."