Huawei to power VIVA Bahrain’s market expansion
The two companies sign memorandum at MWC as VIVA continues to expand its mobile network coverage in Bahrain with advanced high-speed LTE services for the public.
VIVA Bahrain is looking to leverage on Huawei's innovations to expand its offering within the enterprise and improve customer service.
The two companies announced the plans to cooperate in further developing VIVA's offerings to enterprise customers as well as the operator's overall customer experience management systems. A memorandum was signed between the two companies at the Mobile World Congress recently held in Barcelona, Spain.
The agreement will see VIVA and Huawei leverage those investments to serve a growing base of enterprise customers within diverse industries along with Small & Medium Enterprises (SMEs). In particular, VIVA will be able to benefit from Huawei innovations in enterprise LTE services, mobile device management solutions, enterprise connectivity solutions, and unified communication devices.
Eng. Ulaiyan Al Wetaid, CEO of VIVA Bahrain, said: "Earlier this year, we were recognized by the Telecommunications Regulatory Authority (TRA) in Bahrain as the country's widest 4G network coverage and ranked top on Quality of Service. The agreement with Huawei adds to our commitment to continue investing in infrastructure to meet our customers' needs for cutting-edge services and the best customer experience. Huawei's expertise in this domain will enable us to provide our growing enterprise customers with even more innovative and reliable services and solutions".
"The ICT industry is innovating rapidly. Telecom operators are focusing more and more on customer experience, while also being able to give businesses new tools through which to strengthen their information analysis capabilities and enhance organizational collaboration. This latest memorandum with help VIVA Bahrain to leverage these opportunities and launch new services into the marketplace even better and faster way," says Feng Nan, CEO of Huawei Bahrain.
Additionally, the memorandum will also see VIVA and Huawei cooperate in enhancing VIVA's customer experience and customer care platforms. This will include reviewing service quality-management metrics, planning for service-oriented operation centres, proactive VIP care models, and the management of tailored tariff plans and services.