Home / / Abu Dhabi Government Contact Centre marks first anniversary

Abu Dhabi Government Contact Centre marks first anniversary

Centralised government contact centre in Al Ain employs 100% Emiratis, 80% women

Abu Dhabi Government Contact Centre marks first anniversary
The contact centre supports 46 government entities.

Abu Dhabi Systems and Information Centre (ADSIC) has marked the one year anniversary of the Abu Dhabi Government Contact Centre, which was established in Al Ain last year.

The contact centre, which handles calls from the public and businesses, has handled 318,544 cases since launch, with a 96% resolution rate.

The centre has also achieved 100% Emiratization, and 80% of its employees are women. The centre now provides contact centre services to 46 government entities.

Saeed Mohammed Al Mansoori, executive director of Shared Government Services at ADSIC stated: "The Contact Centre in Al Ain has continued to grow from strength to strength, boosting its case capacity, workforce and the diversity of issues it handles. It has effectively played a key role in accelerating the speed and quality of services provided to customers across the emirate, in addition to overall response time to queries and comments making it a reliable and fully rounded e-government channel for all end-users."

Al Mansoori added: "The growth and breadth of cases handled by the Contact Centre over the last year is a true testament to its impact and success. Moving forward, we will continue to work closely with our partners to identify innovative ways of improving the effectiveness, reach and value of our services through integrated electronic infrastructure."

Launched at the beginning of 2014 in cooperation with the Abu Dhabi Tawteen Council and the private sector, the Contact Centre Centre aims at effectively linking Government and individuals and enhancing customer and public service quality throughout the UAE's capital by centralizing a large range of Government services through one streamlined electronic communication channel.

Follow us to get the most comprehensive technology news in UAE delivered fresh from our social media accounts on Facebook, Twitter, Youtube, and listen to our Weekly Podcast. Click here to sign up for our weekly newsletter on curated technology news in the Middle East and Worldwide.

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.