Sony gaming network still down after three days
Execs blog damage control as engineers scratch heads
Sony suffered yet another cyber-security embarrassment over the holiday period as a Christmas Day DDoS attack left its PlayStation Network gaming infrastructure disabled - an outage that is still in effect three days later, according to a report from Reuters.
The attack was the third this year from the same group. The so-called Lizard Squad accompanied a PSN attack in August with a tweeted bomb threat to a commercial flight carrying Sony Online Entertainment president John Smedley.
Sony representatives struggled to appease angry users on the company's blog as Christmas buyers of consoles vented their frustration.
"If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console," wrote Sony executive Catherine Jensen.
"We understand your frustration... Our engineers are working to restore service as quickly as possible!"
Sony has not released any details on how many of its PSN users are affected by the attack.
Microsoft's Xbox Live Network, which fulfils the same purpose as PSN, was hit at the same time on Christmas Day, but managed to restore its service the following day.
Sony has a history of being the target of cyber gangs and of struggling to restore service when attacks occur. In 2011 hackers stole the personal data of an estimated 77m PSN users and knocked the network offline for 23 days. And in recent months, the Japanese corporation's US-based movie studio, Sony Pictures Entertainment, experienced a network outage that lasted longer than a week.