IKK Group to deploy Nexthink IT analytics to ensure service levels
Roll out of Nexthink solutions will ensure proactive maintenance and improve uptime
Saudi Arabia's IKK Group is deploying Nexthink's IT analytics solutions, to improve visibility into its IT operations and ensure high levels of customer service.
IKK Group's Centralized Information Technology Department (CITD) is tasked with delivering high level of service to its customers across six locations; including Saudi Arabia, Qatar, UAE, Egypt, Oman and Lebanon. The Nexthink solution will allow the IT department to easily detect issues and identify patterns in its IT environment, to ensure enhanced performance and efficiency, and to avoid IT failures or service disruptions which can impact customer service.
The solutions will be deployed by Nexthink partner ProgressWays.
Zohdi El-Saadi, CIO, IKK Group said: "We can see how our IT infrastructure is operating and transforming, in real-time with Nexthink. This new insight helps our IT departments connect, communicate and collaborate. We are able to generate reports for senior management in just a few clicks, which saves our IT support team around 50% of time compared to generating these reports the old fashioned way before using Nexthink."
Ghassan I. Alkahlout, regional director, Nexthink added: "Nexthink offers IKK Group insightful information of its IT infrastructure; giving early warning of impending issues and the ability to discover bottlenecks and proactively take action before end-users are impacted. This enables the IT team to detect and solve problems faster."
Wael F. Suleiman, VP Sales, ProgressWays said: "Initially the IT team spent a lot of time and resources to discover and resolve issues across different locations. With Nexthink, IKK Group's IT department has the visibility into the challenges employees (end-users) face, and can transition from reactive to proactive IT support, and improve problems. ProgressWays will continue to work closely with the IKK IT team to help deliver its business objectives."