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ADCB to use voice recognition authentication

Abu Dhabi Commercial Bank to use voice biometrics for telephone banking identification

ADCB to use voice recognition authentication
ADCB will use voice recognition to authenticate telephone banking transactions.

Abu Dhabi Commercial Bank (ADCB) is set to offer voice biometrics to authenticate customer transactions.

The bank will deploy voice print recognition solutions from Nuance Communications, to replace PINs and passwords in telephone banking services.

The voice recognition, which will be available in English, Arabic and Hindi, will match a spoken passphrase with a registered voiceprint.

"ADCB has always been committed to bringing in new technology and innovation to customers' advantage and introduction of this new system is an extension of this commitment. Our decision to invest in this new technology was primarily driven by the key objective of enhancing the everyday banking experience for our customers" said Arup Mukhopadhyay, Head-Consumer Banking Group of ADCB.

"In this competitive environment we need to make sure that customer convenience and ease of access are effectively balanced with Information and Transaction Security. The voice biometrics technology will play a vital role in ensuring increased security and convenience at the same time whilst making client calls shorter and reducing our overall cost to serve," added Ravi Nair, Head -Customer Experience.

"With voice biometrics, banks have a real opportunity to change their customer experience for the better, while at the same time providing a high level of security," said Robert Weideman, executive vice president and general manager for the Enterprise Division of Nuance. "Our voice biometrics technology offers a dependable solution for companies like ADCB who truly value customer convenience in a quickly-evolving digital banking environment."

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