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Huawei builds services partnership with channel

Channel partners program to provide local businesses with superior level of customer services support around-the-clock

Wu: "Within the Middle East, organisations are relying more on technology for driving business success."
Wu: "Within the Middle East, organisations are relying more on technology for driving business success."

Chinese solutions specialist, Huawei has awarded nine of its leading channel partners in the region with a professional services certification, the Huawei Services Certification Program (HSCP).

The certification is a global partnership initiative that aims to provide unrivaled service excellence and support to organisations using Huawei enterprise solutions as part of their daily ICT operations.

"Considering the dynamic requirements of enterprises in today's digital information age, the nature of ICT service support has evolved substantially in recent years," noted Dong Wu, president, Huawei Enterprise Middle East. "Within the Middle East, organisations are relying more on technology for driving business success, while at the same time requiring greater simplicity and agility in managing their ICT systems."

Middle East channel partners who are now certified service partners (CSP) include: Al Yousuf, Enterprise Systems, Scientechnic, and Visiontech from UAE; Synoptic and Emdad from KSA; and Corvit Networks, Techaccess and AGCN from Pakistan.

The CSPs offer "Co-Care", a support system relying on partner's local expertise and Huawei's global credentials.

"Through programs like Co-Care, Huawei has established a strong local presence in the Middle East that few other large vendors have. Working closely with our service partners, means that we can help to resolve an end user's post-sales inquiries more effectively and quickly, avoiding the need for businesses to coordinate with a remote support office based outside of the region," added Wu.

Under the HSCP's joint services model (Co-Care) enterprises can benefit from greater cost efficiencies in their day-to-day operations as well as more reliable ICT systems by having access to localised service support with smarter workflow procedures, the support includes access to 24/7 customer service hotlines, clear processes for troubleshooting ICT challenges, availability of local expert engineers, test labs for post-sales product support, and more.