Home / / Dubai Police, Avaya to demo e-services at GITEX

Dubai Police, Avaya to demo e-services at GITEX

Emirate’s law enforcement to be first public sector entity to demo Avaya SmartConnect solutions

From left to right: Captain Mohammed Ali Alhamody, head of Dubai Police Call Centre; Colonel Khalid Al Razooqi, director general, Smart Services Department, Dubai Police;  Nidal Abou Ltaif, president, Global Growth Markets, Avaya; and Mohammed Areff, managing director, GCC, Avaya.
From left to right: Captain Mohammed Ali Alhamody, head of Dubai Police Call Centre; Colonel Khalid Al Razooqi, director general, Smart Services Department, Dubai Police; Nidal Abou Ltaif, president, Global Growth Markets, Avaya; and Mohammed Areff, managing director, GCC, Avaya.

Dubai Police and comms and collaboration specialist Avaya Inc, today announced they will jointly demonstrate a number of Avaya-based Dubai Police smart services at GITEX TECHNOLOGY WEEK 2014.

Both organisations hailed the smart city vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, as the impetus behind the services.

Avaya said Dubai Police will experiment with smart self-service stations, similar to ATMs. The police service will also run video conferencing utilities based on Avaya SmartConnect solutions. 

SmartConnect will receive its global launch at GITEX. The solutions are designed to "transform traditional call centre services to real-time smart customer engagement opportunities, with minimal cost and effort", according to a statement from Avaya. The company said the services can be delivered on "any device", including smart and mobile phones, kiosks, and self-service stations.

Visitors to the Dubai Police and Avaya stands at GITEX will be able to see how police services such as filing applications and submitting inquiries can made available around the clock, while having real-time video access to Dubai Police agents. Smart government services such as document and identity scanning; card and certificate printing; digital signature reading; and biometric security, can all be delivered through SmartConnect solutions, Avaya said.

"Under the direction of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai as the world's smartest city, the General Directorate at Dubai Police is proud of its achievements in deploying smart services," said Colonel Khalid AlRazooqi, general director, Smart Services Department, Dubai Police GHQ. "While Dubai Police has 34 different electronic channels of communication running different technological environments, its aim is to respond to the needs of the public by deploying new technologies, piloting smart services and giving support and guidance with a new channel that delivers face-to-face support in real time."

"Our partnership with Dubai Police exemplifies how the UAE is leading the shift towards smart governance, with the aim of stimulating innovation, growth and prosperity to its people," Nidal Abou Ltaif, president, Global Growth Markets, Avaya. "Avaya prides itself for its long standing partnership with the government of the UAE and its entities and for having the opportunity to play a role in transforming the vision of its leaders into a living reality."

CHANNEL AWARD 2018