Beauty company announces ‘unique contact centre’ in UAE
NStyle utilises Altitude Software in a bid to increase operational efficiencies
Dubai based N-Style has announced the opening of a "unique contact centre" powered by the Altitude Software solution.
Altitude Software has provided the beauty company with advanced IP contact centre features such as voice portal, and unified centralised monitoring, queuing, routing and reporting.
"The Altitude Management Portal application enables NStyle Contact centre managers, supervisors and team leaders to focus on their key goals by monitoring, in real time, operations and business outcomes, taking immediate actions to improve productivity and results. The tool specifically allows users to create new business data, KPIs and alarms that are available both in real time and for historical analysis.
"Altitude uCI 8 is a tremendous boon to everything we do, as it gives us the flexibility to do everything, from viewing online business KPIs of the overall contact centre activity to playback calls as well as score and evaluate every single customer interaction," said Ahmer Jalal, NStyle contact centre manager.
The Altitude-powered contact centre will allow NStyle to: tightly integrate the company's fully customised appointment scheduling web-based application with the contact centre system; boost customer service and reduce costs by providing the capacity to service mass customers from one single toll free number at the contact centre and not at the NStyle Stores; increase first call resolution rates and shrink appointment scheduling process duration for all its stores; intelligently transfer callers to agents based on skill sets, customer data and language; and generate comprehensive activity and performance analysis reports for agents, campaigns and the overall contact centre system.
"We decided to launch a contact centre for the NStyle Group Operations after a comprehensive research carried out within our company on how to boost customer service and enhance our appointment scheduling process. Our contact centre today efficiently manages all customer interactions and a single telephone number is all that is needed to take an appointment at any of our UAE stores," said Lama Bazzari, NStyle International CEO and founder.