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Interactive Intelligence to offer CallScripter app with call centre solution

Add-on allows contact centres to build customised agent applications

Interactive Intelligence to offer CallScripter app with call centre solution

Call centre solutions specialist Interactive Intelligence Group, today announced it is now offering a third-party CallScripter application with its flagship contact centre and dialer software.

The CallScripter application was developed by UK-based scripting software solutions provider CallScripter, which has been an Interactive Intelligence Innovator Alliance Partner since 2005. The add-on enables contact centres to build customised agent applications for inbound and outbound customer interactions.

CallScripter is designed to speed application creation and simplify management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers a range of utilities, from simple scripting to unified agent desktops with multi-connected back-office database integration. CallScripter is browser-based, provides multilingual and multichannel support, and can be deployed in the cloud or on premises.

"Our latest CallScripter application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance," said Jane Brett, global channel director for CallScripter.

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