Interactive Intelligence to offer CallScripter app with call centre solution
Add-on allows contact centres to build customised agent applications
Call centre solutions specialist Interactive Intelligence Group, today announced it is now offering a third-party CallScripter application with its flagship contact centre and dialer software.
The CallScripter application was developed by UK-based scripting software solutions provider CallScripter, which has been an Interactive Intelligence Innovator Alliance Partner since 2005. The add-on enables contact centres to build customised agent applications for inbound and outbound customer interactions.
CallScripter is designed to speed application creation and simplify management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers a range of utilities, from simple scripting to unified agent desktops with multi-connected back-office database integration. CallScripter is browser-based, provides multilingual and multichannel support, and can be deployed in the cloud or on premises.
"Our latest CallScripter application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance," said Jane Brett, global channel director for CallScripter.