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VMware: Seven-month gap between business demands and IT delivery

UAE study reveals that misalignment within businesses is hampering innovation, productivity and competitive edge

VMware's Tayan (right) says the study reveals that the pressure IT departments face in the mobile cloud era cannot be underplayed.
VMware's Tayan (right) says the study reveals that the pressure IT departments face in the mobile cloud era cannot be underplayed.

Cloud and virtualisation solutions vendor VMware Inc, has announced new research findings that show that 60% of IT decision makers in the UAE believe an average time lapse of seven months exists between what the business wants and when IT can deliver it.

This misalignment, said VMware between business and IT carries significant ramifications for the performance, competitiveness and growth prospects of organisations.

The findings from the survey showed that 41% of respondents felt the implications of the gap reduced the likelihood of a company's growth by revenue, while 38% of those polled felt the gap reduced prospects of innovation across all departments in an organisation, with 34% of respondents citing the risk of data theft or loss to the gap between business demands and IT delivery in the UAE.

As companies in the Emirates grapple with the new era of IT, this gap can add to the growing pressure IT is under, stated VMware.

The research, conducted by Vanson Bourne and commissioned by VMware, revealed that 77% of IT decision makers in the UAE feel their department is under pressure from the CEO, CTO or board to modernise IT in the next 12 months. Beyond the ongoing challenge of moving infrastructure to the cloud (46%), these departments specifically have been tasked with implementing hybrid cloud (43%), and increasing the mobility of the workforce (41%).


"A lag of more than half a year between what the business in the UAE expects of IT and what it can deliver is huge. We cannot underplay the pressure IT departments face in this new mobile cloud era, as they balance a need to maximise value from existing systems alongside the necessity to deploy new technologies," said Sam Tayan, regional director, MENA, VMware.

"We're hearing time and again that businesses see IT as a driver of innovation; it has to be part of future, not part of the furniture.

"Organisations of all sizes need an IT infrastructure that can scale up and down with business demand, increase automation to reduce management burden and help improve productivity and support innovation. Investment needs to shift so that IT can genuinely impact the business and reduce the gap," Tayan said.

The pressure surrounding IT delivery is a challenge felt by many enterprises in the Emirates. The research found that 44% of IT decision makers recognise that smaller competitors can more rapidly implement modern IT and therefore react quicker to market changes. As a result, 67% of these respondents felt either concerned or threatened by smaller businesses, the study established.

Remarking on the findings, Rob Harborn, senior economist, CEBR said: "As economies move from recovery mode into a period of growth and optimism, the pace of business is faster than ever. With this new wave of IT innovation taking place right before us, organisations are in a race to find better and quicker ways to align business expectations with IT delivery. There is a demonstrable impact on organisational performance for those that can closely align the two. Those that cannot will may be forever hampered in their efforts to maximise productivity as the growth agenda returns."