Quantum introduces Authorised Service Provider initiative
Services support to be delivered by approved partners to improve standards of Quantum post-sales offerings
Tablet and smartphone maker Quantum has unveiled a new Quantum Authorised Service Provider (QASP) programme, a move the company says is focused on raising standards of its after-sales support for the mobile product array.
Quantum's QASP programme is designed to create new opportunities for channel partners that accelerate growth and profitability in services.
The company said it has rolled out the scheme in Iraq, Gulf region, Jordan and Egypt, and is in the process of appointing partners to become official QASP members.
Islam Abdul Hamid, IT and SVC regional manager at BDL Group, said the company will be providing tools, support, training and QASP certification to partners that apply to join the programme. "Currently, we have nine QASP partners across the Middle East region and we are aiming to have at least two partners per country," he said.
Hamid said to become a QASP partner, interested resellers should already have a service centre with a full-fledged services and technical team in place. He added upon meeting this requirement, Quantum will inspect their facilities and assess which areas need to be strengthened and improved upon before mapping out the required training and certification for the technical teams.
"Through our in-house certified emgineers, we will provide resources and tools to train all partners that join QASP to ensure that the standards we have set are not only met but maintained.
"Once that's done Quantum will provide some mobile devices [smartphones, tablets and notebooks] free of cost to help with demo units, discuss forecast plans for spare part holding and outline market reachability," he said.
He added that the company has set-up a toll free [800 Quantum] call centre number in each country where the programme has been rolled out to help QASP partners to fullfil the Diamond Warranty that covers all its tablets, smartphones and notebooks. "We are proud to provide a three-year warranty, three-year pick up and drop, and three-month swap out through our Diamond Warranty arrangement," he said. "With this in place, QASP partners can have peace of mind that the services offerings to their end-user clients are backed by a company committed to service excellence."
Hamid said the response from partners wanting to join the QASP programme has been encouraging and the company has already outlined plans to implement the scheme in North, East and West Africa.