VMware deploys AirWatch solution in Atlantis
Luxury Dubai hotel implements BYOD suite for guest-service management
VMware has announced that it has completed deployment of an enterprise mobility management (EMM) solution in Dubai's Atlantis, The Palm luxury hotel.
The solution is based on VMware's AirWatch technology and seeks to address the hotel's bring-your-own-device (BYOD) requirements in providing services for guests.
"The primary driver for implementing AirWatch was the need to streamline operations within our extensive housekeeping department," said Joe Tesfai, senior vice president, information technology, Atlantis, The Palm. "We saw the potential to drastically improve efficiencies and create significant cost savings through AirWatch. The solution offers a reliable EMM platform that enables device administration from a single location."
Through the solution guests can use mobile devices to "access reservation details, expedite check-in and streamline housekeeping tasks", according to VMware. Atlantis uses iPods to assign staff members to clean rooms based on factors like availability and special requests from guests. Additionally, the hotel is evaluating the use of digital menus on tablets instead of printed menus so that items can be more easily updated.
The resort's mobile fleet, which includes 150 iPods and approximately 800 other mobile devices, is secured and managed by the AirWatch solution. The BYOD programme allows employees to connect to the network to receive corporate email and securely access the Internet.
"We've dedicated significant resources to create the broadest platform and depth of expertise to empower resorts like Atlantis, The Palm to meet the challenges of the hospitality industry and provide an unmatched level of service to their guests," said John Marshall, senior vice president and general manager, AirWatch by VMware. "The AirWatch platform enables hospitality organisations to transform the traditional service model by mobilising housekeeping staff, restaurant servers and management."