Interactive Intelligence reports Cloud Seat growth
Total Communications-as-a-Service seats reach record 20,000 plus
Software and services provider, Interactive Intelligence Group, has reported a 67% compound annual growth rate from 2010-2013 of its Communications-as-a Service offering, topping 20,000 seats.
Interactive Intelligence designed its CaaS offering, which is a set of cloud-based contact centres, unified communications and business process automation services, to adhere to security and compliance requirements.
It's been fascinating to watch the drivers of our cloud growth change over the last few years," said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. "In 2010, most of our customers were citing lower up-front capital requirements as the main reason they opted for a move to the cloud. Today, many more are primarily choosing the cloud because of the added flexibility it gives their business."
In 2013, Interactive Intelligence saw cloud-based orders increase 87% compared to the previous year. They were also 50% of the total order dollar volume, up from 35% the previous year.
Interactive Intelligence CaaS offers contact centres functionality for multichannel routing and queuing, interactive voice response, workforce optimisation, strategic planning, outbound dialing, CRM integration, supervisory monitoring, multichannel recording and reporting. Business user functionality includes IP-PBX, unified messaging, auto-attendant, desktop call control, presence management, and conferencing.
Interactive Intelligence has ambitious plans to continue pushing the limits of the cloud, according to Brown. "Back in 2009 when we re-architected our cloud solution we listened carefully to what customers wanted," he said. "As a result, we've had a laser focus on breadth of functionality, security, reliability and flexibility. Now, we're turning our sights further into the future with a totally new approach to the cloud that adds unprecedented scalability, and both speed and ease of deployment."