Interactive Intelligence to participate in MECC 14
Company will demonstrate its Customer Interaction Centre at two-day conference
Software and services provider, Interactive Intelligence Group has today announced its participation at the Middle East Call Center 2014 (MECC 14) conference and exhibition.
The two-day conference, where the company will showcase its Customer Interaction Centre (CIC), held between 8 and 9 June 2014, at the Dubai International Convention and Exhibition Centre is aimed at C-level executives; CRM decision makers; telecom and IT managers; systems integrators; contact centre managers and senior staff; and other key players in the customer service industry.
“Our Customer Interaction Center is the most complete solution for the region," said Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence. "When it comes to customer service, organisations in the Middle East tend to start off very small and then realise the need to scale their operations dramatically over a relatively short period. CIC allows them to do just this by supporting hundreds to tens of thousands of users. This means businesses can incrementally increase the capabilities of the platform without having to completely overhaul their infrastructure.”
The all-in-one IP communications software suite can be deployed in the cloud or on premises and offers contact centre, unified communications, and business process automation functionality to a variety of organisations.
The MECC conference and exhibition will focus upon the five areas that are seen as being vital to transforming the call centre into a full-functioning customer engagement centre: ongoing process improvement, social and mobile customer support, customer analytics and big data, omni-channel and outsourcing partnerships.