Huawei upgrades RSA Logistics infrastructure
Flexible network infrastructure to allow for rapid business expansion, RSA says
In a bid to accommodate fast-paced growth, UAE-based RSA Logistics has complete an infrastructure upgrade with Huawei, as well as deployed a set of the vendor's latest IP telephones.
The third-party logistics company required a major network infrastructure upgrade ahead of a planned growth of 60% in 2014. It decided to go with Huawei to create a centralised data centre that could manage all of the company's network applications from one location, and provide visibility on how service operations were running.
The previous network architecture could not provide sufficient visibility of network issues, RSA said, making it a challenge to overcome increasing customer service demands.
"The exponential growth RSA has experienced over the past year and a half has brought with it its fair share of challenges. The prime question for us became, how can we keep our commitment to our customers of providing the personalized and prompt service they were accustomed to receiving," said Abhishek Ajay Shah, director of operations and business development at RSA Logistics.
"It was evident that a network infrastructure upgrade was a top priority in this scenario. Our new network has given us the flexibility we need to ensure we provide faster and much more improved levels of customer service."
Since completing the infrastructure upgrade, RSA has already recorded faster response times from its fleet of vehicles.
The company also has greater transparency over how much network bandwidth is being used, and at what times the network is busiest, RSA said. This enables the company to quickly assess how it can improve its processes, cut costs, and, where needed, invest more resources to improve performance.
"Innovative network solutions can offer logistical firms the means to cost effectively scale their operations to meet escalating demand through more visibility and flexibility," said Sufian Dweik, Vice President of UAE, Huawei Enterprise Business.
"We look forward to forging greater ties with RSA Logistics where we can support their business with highly secured and much more reliable infrastructure not only for their networks but also for other modern forms of communications technology that can help to support their business expansion across the UAE and their target markets."