Interactive Intelligence to acquire OrgSpan
Acquisition designed to strengthen Interactive’s cloud-based business communications solutions
Software and services provider Interactive Intelligence Group Inc has entered into a letter of intent to acquire OrgSpan Inc, developer of cloud-based enterprise social communications solutions. The deal is expected to close within 30 days.
OrgSpan's products include OrgSpan Select, which enables customers to search and view agent social profiles by multiple criteria, designed to create new ways of connecting customers and contact centre agents; OrgSpan Connect, is a company directory of users and includes personal profiles designed to improve employee collaboration.
Bill Gildea, Interactive Intelligence senior vice president of corporate development said: "OrgSpan develops socially relevant communications products that our customers have found valuable and unique. These social customer service components, together with the core cloud architecture that OrgSpan has developed, are important to the foundation of our cloud offerings moving forward.
"Additionally, this acquisition will streamline our development efforts and give us the benefit of OrgSpan's numerous patent filings and access to its customer and prospect base".
Interactive Intelligence plans to continue to sell and support OrgSpan Select and OrgSpan Connect, both on a standalone basis and as add-on applications to its cloud and on-premises IP business communications solutions. Interactive Intelligence will also incorporate these products into its future cloud offerings.
OrgSpan customers will continue to use the same sales, support and service channels until further notice.
"We want our customers to know that they will continue to get the same high-quality service and support they've come to expect," said Jeff Swartz, co-founder and president of OrgSpan. "In fact, we anticipate even greater responsiveness with the additional resources this acquisition provides, plus our customers will get easier access to Interactive's broad range of contact centre, unified communications, and business process automation solutions."
Interactive Intelligence plans to integrate OrgSpan employees into its organisation across multiple department lines. OrgSpan employees will remain at their current location in Durham, North Carolina. Interactive Intelligence expects all integration activities to be completed this calendar year and does not expect the transaction to have a material impact on revenues and other financial results in 2014.