Bahrain & Kuwait Restaurant Co to get Batelco business services
Batelco providing UC, IP Telephony and contact centre solution for Bahrain & Kuwait Restaurant Company
Bahrain & Kuwait Restaurant Company, part of the Americana Group, has signed Batelco to provide a complete business communications solution.
As part of the provisioning, Batelco is providing Unified Communications, IP Telephony and Contact Centre solutions for the company's main Call Centre that serves KFC, Hardees and Pizza Hut. Once the service is in place, 36 agents will be able to receive customers' calls concurrently, 24 hours a day. Batelco is also delivering IP Telephony for the Company's Bahrain Corporate Head office to provide services for over 100 users.
Bahrain & Kuwait Restaurant Company selected Batelco due to the company's excellent reputation when it comes to providing one-stop-shop solutions in supplying, installing and maintaining quality and reliable services for businesses. Batelco's proven track record and experience were key factors in this project. Furthermore, the ability to provide 24/7 support was considered to be vital as Bahrain & Kuwait Restaurant Company also operates its services around the clock every day of the year.
Batelco's experienced project management and deployment teams have worked closely with Bahrain & Kuwait Restaurant Company's IT team to plan the activity and roll out of the selected services.
"The knowledge and experience that Batelco has developed over many years gives the company the edge when it comes to major projects such as this. Our skilled teams are capable of designing, deploying and managing the relevant solutions to ensure optimised performance for any organisation," said Adel Daylami, Batelco Business Division General Manager.