CommVault readies new partner portal
Vendor to launch all new partner portal and programme in April, 2014
Data and information management software vendor CommVault has revealed that it will launch in April this year, a new partner portal for the Middle East region.
The company, which already has a partner facing portal where partners can log in to access solutions enablement tool kits and various assets, has been overhauled to integrate it with its Salesforce.com internal system.
"We will be launching different more up to date enablement tools with a partner relationship management (PRM) system. The portal will include things like a price configurator and we are excited that we will deliver to the regional channel better tools and services that enhance their profitability and improve margins," said Martin Gibbons, director, Distribution, EMEA at CommVault.
Gibbons said once the portal is live, it will enable partners to register their opportunity on the portal and receive the protection in respect to the deal or deals registered. He said the new system will also enable CommVault to be more responsive and will be used as the platform to unveil a new partner programme for the region.
Gibbons pointed out that deal registration should give to a partner an understanding and the transparency from the vendor as to what resellers get from the scheme. "First of all, we will be communicating both internally and externally exactly what the partner gets in terms of successful deal registration. Once registered, our support from the vendor perspective will go behind that partner into that opportunity," he said. "It is important to have that level of clarity about what exactly a partner gets for registering a deal and then for the vendor to actually carry that through. As soon as you break that, you break trust with the partnership and the deal registration isn't worth anything."
Gibbons said although the company has a partner programme in EMEA, the new enhancements are tailored at helping partners that commit and invest more in the CommVault brand. "We want to help partner invest in terms of training and sales performance. We are also sharpening our focus on top partnerships so that we can drive more investments into those alliances," he said.
He explained that CommVault will also be asking partners to step up from where they are in terms of accreditation and sales performance. "We want to make sure that partners not maintaining the required level accreditation will be dropped down or removed from the partner programme altogether. It's important that we have that discipline in the partner programme," he said.