Zain inks deal for billing and charging systems
Kuwaiti telco selects vendor to deploy systems for three of its operations
Kuwait's Zain Group has selected Ericsson to transform the current charging and billing system for its operations in Kuwait, Bahrain, and Saudi Arabia.
The agreement was signed during Zain's Technology Conference held in Dubai this week.
Ericsson's Charging & Billing in One solution is designed to boost operational efficiency and increasing flexibility to offer greater customer choice.
This system allows central management of all users and all services for operators. It also enables the unification of payment methods across all services.
Zain customers will benefit from packages and promotions tailored to their needs, a simple and single bill for all Zain telecommunication services, and real-time control over their spending on mobile services.
"With Ericsson's Charging & Billing in One solution, both prepaid and postpaid Zain customers will be able to benefit from the benefits of a consolidated billing system. The highly efficient nature of this system means that our customers will enjoy greater flexibility and efficiency, thereby improving the customer experience and customer loyalty," said Scott Gegenheimer, CEO, Zain Group.
Ray Hassan, Ericsson's president for global customer unit Zain, said: "The rapid regional uptake of new technologies like 4G/LTE has increased the need for efficiency and flexibility, which extends to the charging & billing customer experience."