Globitel optimises workforce dynamic
Touts Workforce Optimisation Solutions at GITEX
Organisations around the globe rely on Workforce Optimisation Solutions to help them align their business processes around their customers’ wants and needs.
In doing so, enterprises can enhance customer satisfaction and loyalty—while reducing operating costs, identifying revenue opportunities and competitive advantages, and improving performance and profitability.
This is where Globitel, which is exhibiting in Zabeel Hall, comes in. “Our portfolio of unified Workforce Optimisation works in different functional areas or across your entire enterprise, capturing customer interactions and sentiments in multiple channels while providing insight on the performance of your people, processes, and technologies,” the company says.
“Armed with this information, you can make better, more strategic decisions and use the ‘SpeechLog Recording System’ to increase service efficiency and effectiveness, reduce costs, build customer loyalty and competitive advantage, and deliver an improved customer experience.”
Globitel is keen to highlight its SpeechLog Quality Management System. “SpeechLog QMS is a quality monitoring solution designed to satisfy a wide range of contact centre needs,” the company says. SpeechLog QMS enhances customer loyalty, and manage performance and processes for quality assurance purposes. SpeechLog QMS provides a range of agent evaluation and scoring capabilities to enhance contact center performance and productivity in addition to capturing agents’ screens and a significant reporting criterion.”
Many other services are also being demonstrated at Globitel’s stand.