RTA offers smart taxi apps
Dubai’s Roads and Transport Authority takes leap forward in workflow management
Dubai’s Roads and Transport Authority has embraced the smartphone revolution and developed some novel ways of getting around the city. Its first app offers a new way of ordering a taxi, and seeks to revolutionise RTA’s taxi workflow system. It all starts with a simple shake of your smartphone.
“Normally when you want a taxi you wave your hand. Now, with this new app, all you have to do is shake your phone,” says Adeli Shakri, Director, Transportation Systems Department, RTA.
The customer’s location is unimportant. Whether outdoors or at home, upon accessing the app and shaking their handset, the app communicates with the RTA’s servers and GPS system to locate the nearest taxi to the shaken phone.
Not only is the relevant cab dispatched, but the user receives a profile of the driver, and can monitor the progress of the assigned car to their location via a map view. In addition, the system will track the user’s progress en route to their destination and offer them the opportunity to rate the driver’s performance.
Shakri also highlighted that customers would be able to pay fares from the back seat through a standard chip-and-pin machine. Also in the back seat, on a screen embedded in the driver’s headrest, is a Web browser system that allows access to Emirates airline booking system, so if the passenger is on their way to the airport they can check in, and if they are meeting a flight they can check on its progress.
Another app of which RTA is particularly proud is Wojhati (‘my destination’), which is designed around Dubai’s bus and rail transit services. Via GPS, it directs a user from origin to destination, using the best route and means of travel.
The app also updates the user on the progress of the suggested travel, be it train or bus. While Wojhati is available for download at GITEX, all apps will be rolled out over the coming months and all will be available by early January.