ADSIC puts its customers first
Abu Dhabi Systems and Information Centre adopts cross-governmental approach to services
Abu Dhabi Systems and Information Centre (ADSIC) is putting the customer at the centre of its efforts, with a cross-governmental approach to developing new services, according to HE Rashed Lahej Al-Mansoori, Director General of ADSIC.
Since its inception, ADSIC has strived to deliver services that will benefit the end users, based on feedback from the customers.
“We consider it a top priority today in Abu Dhabi government to provide what the customers want. When we started back in 2006, 2007, we were getting feedback from the customers on what they wanted and that was all implemented into our roadap,” Al-Mansoori says.
ADSIC delivers services across 52 government entities, he adds, although the organisations aims to integrate services as much as possible, to provide a seamless view of government.
“We have developed a new portal for Abu Dhabi government, that has more than 1,100 services. The end client does not care who is producing the services, they want the right services at the right time, in the right places, efficiently and cost effective,” Al-Mansoori adds. ADSIC is exhibiting on the Abu Dhabi Government stand, with a number of new applications which demonstrate this integrated approach.
Al-Mansoori highlights the recently launched CityGuard mobile app which leverages the integration between different e-Government platforms to provide efficient public services. The app allows members of the public to report minor incidents or requests for maintenance, such as reporting potholes in the road, by taking a picture using their mobile phone camera. The data is shared with multiple entities for resolution. He also notes the role played by ADSIC in changing the mindsets of citizens and stakeholders, to persuade them to shift to adopting e-services.