Abu Dhabi Airports and Avaya sign ten year deal
Deal will include deployment of telephony, video, collaboration and contact centre solutions
Abu Dhabi Airports has signed a ten year deal with Avaya to improve the airport company’s communications capabilities.
Under the deal, Abu Dhabi Airports, the operator of Abu Dhabi’s portfolio of five airports, will deploy Avaya solutions for IP telephony, video collaboration, and contact centre technology across its airports and organisations, to increase performance, reduce costs and improve customer service.
The initial requirement includes 25,000 telephony extensions, and is set to increase and expand to include solutions such as video collaboration, as Abu Dhabi Airports expands.
The aim of the deal is to create a standardised communications model based on a centralised system, from which the organisation can grow as required. A number of Avaya’s UAE partners will also be involved in providing additional services and solutions.
“Timely, reliable and cost-effective communications are integral to any successful airport, and Abu Dhabi Airports’ growth strategy dictates that we have a superlative communications strategy in place to meet the needs of travellers, our airlines, and our staff. Adding Avaya to our network of partners is another key element to ensuring we have the right tools and services that will support Abu Dhabi Airports’ vision to become the world’s leading airports groups,” said Tony Douglas, CEO Abu Dhabi Airports.
“Abu Dhabi Airports represents one of the world’s fastest-growing and most innovative airport groups; their management team has created a forward-thinking strategy to provide superior service and solutions to their staff and customers alike, while anticipating future opportunities. With a custom-built solution for each client, Avaya can help innovative companies like Abu Dhabi Airports get the most out of their communications infrastructure as a critical element for growth,” commented Nidal Abou-Ltaif, vice president of Middle East, Africa, Turkey and India, Avaya.