Vocalcom to empower call centres
Contact centre solutions vendor to demo benefits of mobile, social
Call centre solutions company Vocalcom is to focus on the cross-channel service capabilities of its new solutions at this year’s GITEX TECHNOLOGY WEEK.
The company, which has a presence in 37 countries worldwide, believes that the advent of cloud, social and mobile technologies have transformed the way call centre employees do business.
The company’s Cloud Contact Center solution is designed to deliver enabling technology for such a transformation through use of the Web and social media, by giving agents a complete customer view through a single interface, and multiple methods of customer engagement.
The infrastructure behind Vocalcom Contact Center is powered by Amazon and was designed with high availability, scalability, and reliability in mind, according to Vocalcom.
“From the call centre to Web customer service, social media and beyond, Vocalcom is changing the game and transforming the customer experience,” said Ali Kassab, CEO, Vocalcom MEA.