Polycom RealPresence Resource Manager updated
Update designed to give large enterprise customers, telecoms ability to support more users
Global leader in open, standards-based unified communications and collaboration, Polycom, has announced that its latest Polycom RealPresence Resource Manager software v8.0 update is designed to give large enterprise customers and service providers the ability to support up to 50,000 video user registrants joining from mobile, desktop or group video systems, helping IT organisations support the BYOD trend. Polycom also unveiled Polycom RealPresence Video DualManager 400 solution, a new Polycom RealPresence Platform offering available on an industry-standard server that provides resource management, broad call-control support and interoperability for midsized enterprise video networks.
"Organisations of all sizes are seeking to equip employees with video collaboration capabilities whether from the road, from home or right from their desks," said AE Natarajan, executive vice president of Worldwide Engineering, Polycom. "For large enterprises and service providers, the enhanced Resource Manager can help IT support BYOD since it's optimised for the secure, highly scalable video collaboration that is being fueled by the proliferation of mobile and desktop video users. For midsized enterprises, the new RealPresence Video DualManager 400 is a single appliance that gives the IT organisation the intelligent infrastructure they need to make video collaboration always available so that their employees can have more productive meetings with their colleagues, partners and customers."
The new software release of the RealPresence Resource Manager (v8.0) is designed to support up to 50,000 video devices, which can include mobile smartphones and tablets, desktop clients, and up to 10,000 group video collaboration systems, such as Polycom HDX Series and Polycom RealPresence Group Series systems. The new release also features enhancements in monitoring, provisioning, and reporting; an API suite for custom app development integrations; more flexibility for scheduling calls; and additional virtual meeting room management capabilities.
Polycom also announced updates to Polycom RealPresence Distributed Media Application (DMA v6.0) that provide enhanced video operator services with help-desk features such as on-demand support with dialing, added interactive voice response messaging that provides more information about the status of a call, enhanced call detail records for recording and billing, additional interoperability capabilities, support for multiple languages, and customisation options.
For service providers, the updates to Resource Manager and DMA are designed to enhance the scale of the solution for mobile and desktop service offers, enhance the end-user experience for service provider customers, and provide additional richness to the data stored for reporting and billing purposes.
The RealPresence Video DualManager 400 includes Polycom RealPresence Resource Manager and the Polycom RealPresence DMA software, which, respectively, are designed to allow IT administrators to manage video resources and distribute video calls across networks. With the RealPresence Video DualManager 400 solution, customers can drive down communication and administration costs, simplify UC&C collaboration for users, protect existing IT investments by unifying different networks, and maximise the return on their enterprise-wide UC&C implementation. Features and benefits of the new RealPresence Video DualManager 400 solution include:
IT managers can dynamically monitor, provision and report on 100 to 400 devices, and manage and distribute up to 150 concurrent calls across diverse video, voice and content collaboration networks.
"As the number of video conferencing systems and personal video users grows within an organisation, so does the need for centralised device and video traffic management," said Ira M Weinstein, senior analyst and partner at Wainhouse Research. "The RealPresence DualManager 400 includes full versions of two important Polycom infrastructure solutions, Resource Manager and DMA, packaged within a single appliance. This release makes it faster and easier for organizations to add proactive monitoring and advanced device management to their video conferencing environments. These capabilities are especially critical for global deployments that include both group and personal video systems."