IT solutions raising government accountability
ITWorx solutions helping governments to deliver on strategic initiatives
Performance management solutions for the government sector can help raise accountability of government departments, and improve the ability to meet strategic goals, according to Wael Amin, president and CEO of ITWorx.
The Egyptian software services company was showcasing its ON-Track KPI Management and ON-Track Strategy Management solutions during GITEX this year, to demonstrate how they can be used to help Middle East governments to meet ambitious strategic plans.
ON-Track Strategy Management is meant to help define and monitor strategic progress, while ON-Track KPI Management drills down to the key performance indicator level. The solutions are already in use with the Ministry of Local Development in Egypt and with customers in the UAE.
Amin explained that the solutions are intended to aligns activities and processes with performance targets, which then provides a clear view of all performance indicators for managers and sets clear expectations for employees. The solutions have been designed to be easy to use, to overcome end-user resistance, and are available on iPad at present and will also be available on Windows 8.
The solution can also be deployed as a cloud model, making it easier to roll out across the whole of a government organisation. The aim, Amin said, is to ensure that the strategies that are defined at the highest level can promoted to every person within a government organisation, so each individual can see their role in achieving the initiatives, and progress can be measured.
"We are able to offer this as a service from a hosted cloud for governments, so all of their different ministries, and institutions are able to take that and cascade it down, and keep doing that until every civil servant and government employee understands how his KPIs relate into the larger objective of the UAE being a top twenty country, or Qatar achieving its 2020 vision, or Egypt achieving its new quality programme," Amin said.
The ability of the solutions to extend beyond single departments to a national level is offering great potential in terms of analytics, Amin said, and is already showing good results for users. By making the solutions easy to use, and easily extended to the whole workforce, the solutions are getting good acceptance.
"The best example of this has happened here in the UAE, where the Prime Minister's Office, with a directive from the Prime Minister, has made this a priority. It has really done a good job not just in communicating the strategic imperative of doing that, making people understand it is important, making them accountable, but also offering them a hosted platform, with easy tools, touch interfaces, that really makes it accessible. It is the carrot and stick - you make it important, you make it a priority, you put it on their scorecards, but at the same time you enable them to do it without an excessive amount of pain, you give them the tools, the support and the training," he explained.