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Citrix buys Beetil Service Management

Cloud-support specialists expected to strengthen support product line

Support product line, Citrix GoToAssist, is expected to prosper from the addition of an integrated IT service desk solution.
Support product line, Citrix GoToAssist, is expected to prosper from the addition of an integrated IT service desk solution.

Citrix Systems announced yesterday that it has acquired privately-held New Zealand-based cloud support specialists Beetil Service Management for an undisclosed figure.

The purchase is expected to extend Citrix's cloud-based support product line, GoToAssist, with the addition of an integrated IT service desk solution.

"Beetil's services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike," said Brett Caine, senior vice-president and general manager for online services at Citrix.

"We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket. And we are thrilled to join the Citrix team because our two companies share a similar vision and culture," said Dan Lee, founder and CEO, Beetil.

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