Drishti Soft Solution, Matrix Comsec form alliance
Alliance to create opportunities for channel partners
Drishti Soft Solution, a provider of IP-based communication solutions, and Matrix Comsec, a manufacturer of VoIP products, have formed an interoperability testing and partnership alliance.
Under the deal, Matrix Comsec will test its VoIP gateway solutions with Drishti's call centre offerings.
According to the two vendors, the partnership will further strengthen the two companies' position in the call centre industry and open up opportunities for channel partners that would like to grow their offerings in the VoIP and call centre markets.
Sachin Bhatia, VP, business development, Drishti Soft Solutions said: "Today's competitive business environment, where success is measured in terms of customer service and customer experience, customer interaction has become the crucial pivot for driving business. To enhance on this and provide added differentiation to businesses, we were looking for a reliable connectivity technology to connect with our communication solution, Ameyo."
Bhatia added that Matrix, with its extensive experience in telecoms and VoIP domain, will enable Drishti to widen market reach so that we can serve more comprehensive set of enterprises and contact centres with solutions comprising of multimedia, dynamic queuing, intelligent routing, and comprehensive reporting."
"Matrix has developed a fine range of IP-PBX and VoIP Gateways to suit the requirements of all types of inbound, outbound and blended call centres. To increase the customer value, we have identified the need to offer more opportunities to call centres to increase their efficiency and productivity through better call center solutions." said Sajeev Nair, manager, Product Management at Matrix Comsec.