Emaar Technologies gains IT service management certification

Emaar Technologies has qualified for the ISO / IEC 20000-1:2005 certification, which covers standards in IT management systems.

The ICT provider, which is part of Emaar Properties, was awarded the certification after proving its comprehensive, consistent and integrated approach to IT Service Management processes. The ISO/IEC 20000-1:2005 standards also emphasise continuous improvement initiatives in the service life cycle.

Emaar Technologies is a provider of technology services and solutions to different parts of Emaar group, and to other external organisations, with a focus on data centres and managed services, in sectors including real estate, retail, hospitality, education, financial and healthcare solutions.

Issam Galadari, CEO of Emaar Properties commented: "The ISO/IEC 20000-1:2005 certification is a testament to the highest standards in quality and service extended by Emaar Technologies LLC to its customers. It is one of the very few IT companies in the region to receive the award, and ensures the well-managed and consistent delivery of high quality services backed by a reliable IT infrastructure. As a customer-focused organisation, we will continue to streamline and improve IT processes to boost service effectiveness, enhance customer confidence and thus contribute to higher customer satisfaction."