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Emaar Technologies gains IT service management certification

Emaar Technologies qualifies for ISO/IEC 20000-1:2005 certification

Emaar Technologies gains IT service management certification
Muzamil Abdulkarim, general manager; Marwan Al Kendi, Business Development Manager of Emaar Technologies LLC; Kenneth Foong, CIO; and Issam Galadari, Chief Executive Officer of Emaar Properties, receive the ISO/IEC 20000-1:2005 certification for IT Service Management for Emaar Technologies LLC, from Basem Obaid, Area Manager ME & Africa; Mani R S, Area Technical Manager of Lloyds Register Quality Assurance Limited; and Unnikrishnan Koranchath, Manager, Quality Assurance, Emaar Technologies LLC.

Emaar Technologies has qualified for the ISO / IEC 20000-1:2005 certification, which covers standards in IT management systems.

The ICT provider, which is part of Emaar Properties, was awarded the certification after proving its comprehensive, consistent and integrated approach to IT Service Management processes. The ISO/IEC 20000-1:2005 standards also emphasise continuous improvement initiatives in the service life cycle.

Emaar Technologies is a provider of technology services and solutions to different parts of Emaar group, and to other external organisations, with a focus on data centres and managed services, in sectors including real estate, retail, hospitality, education, financial and healthcare solutions.

Issam Galadari, CEO of Emaar Properties commented: "The ISO/IEC 20000-1:2005 certification is a testament to the highest standards in quality and service extended by Emaar Technologies LLC to its customers. It is one of the very few IT companies in the region to receive the award, and ensures the well-managed and consistent delivery of high quality services backed by a reliable IT infrastructure. As a customer-focused organisation, we will continue to streamline and improve IT processes to boost service effectiveness, enhance customer confidence and thus contribute to higher customer satisfaction."

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