Interactive Intelligence to show solutions at MECC
Company’s contact centre solutions will be on display at the show
Interactive Intelligence is set to showcase its range of contact centre solutions such as the all-in-one Customer Interaction Centre (CIC) version 4.0 solution at the upcoming Middle East Call Centre '12 (MECC '12 ) conference from 4th to 7th June 2012 at the Dubai International Conference and Exhibition Centre.
The company will also exhibit Interaction Mobiliser, a new software platform that is designed to enable organisations to deploy customer service applications on multiple mobile operating systems, devices and social media websites, while bridging the gap between mobile self-service and live assistance.
"We are very keen to demonstrate the newly launched version of Customer Interaction Centre, our single fully-integrated software solution for contact centres. This platform gives contact centres and enterprises significantly increased scalability and reliability, an enhanced user experience, and improved management insight. This solution is easier-to-deploy and is a more cost-effective alternative to what's currently available in the market," says Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence.
Customer Interaction Centre is an all-in-one application for managing phone calls, web chats, faxes and email, for all business users, agents and supervisors.
Interactive Intelligence also offers customers' flexibility in the mode of deployment as the solution can be set up on-premise, as a cloud-based solution or as a managed service.
The solution features pre-integrated Interaction Dialer, Interaction Recorder and Interaction Feedback modules. Interaction Dialer is a predictive dialer system for outbound and blended predictive dialing. The Interaction Recorder is designed to simplify quality evaluation processes, with out-of-the-box reports to facilitate measuring team and individual results. The Interaction Feedback system is designed to help enterprises manage automated post-call surveys.
Interactive Intelligence's new Interaction Mobiliser software is designed to enable organisations to offer powerful self-service applications to customers using iPhones, Android phones, and Windows phones, as well as the organisation's Facebook site.
"We developed Interaction Mobiliser to empower companies to more quickly deploy transactional mobile apps that give customers a unified customer service experience," said Haque.