Epson launches ‘Express Service Centre’
Vendor partners Sharaf DG to offer after sales service in Dubai and Abu Dhabi
Printing and imaging solutions vendor, Epson has launched its ‘Express Service Centres' at various Sharaf DG outlets in Dubai and Abu Dhabi, a move the company says, is in line with its broader plans to achieve greater customer satisfaction in the consumer retail space.
The Express Service Centres provide a full-range of after-sales customer support services, including ink replacement, trouble-shooting, diagnosis and repair.
According to Epson, the Express Service Centres are located at select Sharaf DG outlets in Deira City Centre, Dubai Mall, Times Square Centre in Dubai and Abu Dhabi Mall in the capital.
Epson states that it has assembled a dedicated team of highly trained engineers who have been deployed at these Express Service Centres to provide free professional advice to customers and conduct on-the-spot repair or replacement services.
Kevin Bateman, pre- and post-sales manager at Epson Middle East, said: "The Express Service Centre concept makes it easier for customers to access professional support services. Our strategic partnership with Sharaf DG is crucial in the success of this initiative, enhancing our ability to deliver premium-quality services and helping ensure optimum customer satisfaction, which is an integral part of Epson's brand promise. The strategic location of the service centres is also in line with our continuing efforts to bring our products and services closer to our customers and ultimately enhance their experience with the Epson brand."
Nilesh Khalkho, CEO of Sharaf DG said: "Sharaf DG with its spread of 20 stores across the UAE and with aggressive plans for expansion will prove to be a successful partner for Epson. DG Help, the technical services arm of Sharaf DG has been providing installation, service and repair of IT products through its DG Help centres co-located at majority of our stores. Our well trained service engineers will ensure that the coming together of Sharaf DG and Epson will go a long way in providing excellent post purchase customer service for Epson customers in the market."
To take advantage of the services at the Epson Express Service Centre, customers need only bring the printing device with ink cartridges installed, the proof of purchase and warranty details.