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Axiom Telecom touts ‘One-hour Express’ service

Retailer records impressive turnaround in after-sales customer service

Axiom Telecom touts ‘One-hour Express’ service
Al Bannai says the initiative is part of Axiom's plan to raise its after-sales customer care.

Axiom Telecom, a regional mobile and smartphone retailer in the Middle East and official distributor of BlackBerry smartphones and PlayBook tablets, has announced that it has recorded more than 98% of service requests after the company recently launched the 'One-hour Express' and 24-hour repair services for BlackBerry smartphones.

Under the initiative, customers who purchase a BlackBerry smartphone from Axiom Telecom stores can have their handset repaired or replaced within one hour. For BlackBerry smartphones purchased at other retail outlets, but covered under its warranty, Axiom says these will be repaired within 24 hours or replaced.

The retailer and distributor of mobile devices states that the service is available to customers who have purchased a BlackBerry smartphone in the UAE, KSA, Kuwait, Qatar or Bahrain on or after January 21, 2011.

"Offering customers value and convenience is fundamental to what we do at Axiom Telecom and it is part of our ongoing initiative to push the boundaries in customer care and offer services that are on par with global standards," said Faisal Al Bannai, CEO at Axiom Telecom. "Our BlackBerry smartphone customers in the UAE and select countries in the GCC are assured of a speedy one-hour service, or guaranteed a replacement of the handset. This is a promise we have successfully delivered on over the last fourteen months and we will continue to do so in the future."

"Axiom Telecom offers BlackBerry customers an excellent level of post-sales service in the region, and we're pleased to be working with them to reinforce our mutual commitment to provide the best possible experience for customers that need help with their smartphone," said Sandeep Saihgal, managing director, Research In Motion (RIM) Middle East.

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