Brocade report shows internet degradation in ME
71% of respondents reported reduction in service performance during peak hours
There is cause for concern among Internet Service Providers (ISPs) in the Middle East, with 71% of home workers reporting noticeable reduction in service performance during work hours (compared to non-work hours), which is hindering their business efficiency, according to new research from Brocade.
Since 2000, the number of internet users in the Middle East has grown by more than 2,100% and now more than 72 million people, or 34% of the population, are regularly online with an increasing number relying on the internet for their livelihoods.
Only 3% of Brocade survey respondents reported "complete satisfaction" with their current ISP.
According to Brocade, lack of network performance is fast becoming a concern for businesses looking to empower a flexible workforce and dependence on an uninterrupted internet connection is proving to be a growing concern.
Over 70% of the respondents gauged the business impact of internet downtime to be either high or severe.
"The option of working remotely means that an increasing number of corporate internet users require faster connections in their homes. Almost 90% of respondents have subscribed to an unlimited download plan and, given that over half of the respondents estimate their average monthly usage to be more than three gigabytes, there is huge pressure on service provider networks to deliver," said Sufian Dweik, regional manager of Middle East and North Africa (MENA) at Brocade.
The survey, which polled 521 respondents from a wide range of businesses across the region, found that 35% of respondents, most of whom were middle-management employees, stated that they worked from home at least once a month with a further 21% working from home on a daily basis.
According to Brocade, leading ISPs in the region have realised that a strong network backbone is a business critical asset and have begun optimising their networks to increase bandwidth capacity and efficiency - but it seems that they still need to do more, while maintaining an attractive pricing plan for users.
"The high charges for internet services in the region can be attributed to the high operational costs that ISPs face. The fluctuating nature of broadband access means that ISPs often end up investing heavily to ensure that networks match the demand during peak windows," said Dweik.