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GCC countries focusing on IT best practices

Region has been quick to adopt best known technologies and standards according to Gartner

Gartner said that GCC countries have been adopting some of the best known standards, practices and technologies in IT operations.
Gartner said that GCC countries have been adopting some of the best known standards, practices and technologies in IT operations.

IT departments in the GCC countries have been adopting some of the best known standards, practices and technologies in IT operations, according to Gartner.

"GCC as a region has adopted many best practices, including established best practices and standards like ISO 27001, ISO 20000, ITIL, CMM and COBIT," said Biswajeet Mahapatra, research director at Gartner. "Most organisations are aware of the benefits they can derive by adopting these standards and are eager to adhere to these best practices. The primary reasons for adoption are improvements of existing processes and adherence to best practices worldwide, and not for the certificate. This is key because the entire objective becomes a process improvement exercise and not a mere certificate process, which becomes relevant only during the audit period."

Companies in the GCC region have become more cost conscious and are looking at ways to calculate the ROI of their investments in IT.

Outsourcing has become a common practice in the region, without regard to its effectiveness, but the focus has shifted toward ensuring that outsourcing is the right strategy.

Virtualisation is also a commonly adopted practice in most of the large enterprises in this region.

"Many companies have completed their virtualisation and outsourcing initiatives, and are now looking for new technologies and delivery systems. Cloud appears to be a viable option for most of them, although the primary reasons vary from organisation to organisation," said Mahapatra.

According to Gartner, public cloud will take a few more years to evolve and get widely accepted in the GCC, however some large enterprises have already started experimenting with private clouds.

Very large enterprises have started moving noncritical applications and testing their environments for cloud readiness. Private cloud adoption by large enterprises is expected to grow rapidly during the next couple of years.

"Cloud is looked upon as a solution that is not less expensive, but that makes the environment more agile. This proves that CIOs in this region are aware of the actual benefits of cloud and have been vigilant and planning well before going in for large-scale cloud adoption," said Mahapatra.

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