Du undersea cable cut
Company warns of internet degradation
du has issued a statement warning its customers in the UAE that they may experience a degradation in internet services due to an undersea cable between Dubai and Oman being cut at 7.45am today.
"We are issuing this statement in order to alert our customers to a possible degradation of internet services as a result of an international submarine cable cut that took place at 7.45am, 21 February: due to the undersea FLAG cable cut between Dubai and Oman. The cable cut may affect some internet users who may witness degradation in internet speed as we expect some slowness especially in peak times. We would like to assure our customers that we have taken immediate action to ease the situation by re-routing our traffic over multiple alternative cable systems to reduce the impact of the cable cuts," read the statement.
Du said that it is currently working with the concerned parties to make sure the cable is fixed as quickly as possible.
"According to cable operators, the repair process has already started and performance is expected to go back to normal levels within the coming few days," said the statement.
"We apologise for any inconvenience caused and we are committed to providing further updates and actions being taken to restore capacity performance to the normal levels."