Techserve signs iYogi for remote tech support
Techserve will bring iYogi's 24/7 IT and CE remote support services to GCC customers and SMBs
Al Futtaim's Techserve is adding remote support to its portfolio of support services, through a tie up with India-based iYogi.
iYogi will bring its range of on-demand remote tech support for consumers and businesses to customers, to improve service options for GCC tech users.
The company offers a range of support services and delivery models, including real-time phone, chat and e-mail, with services such as security, diagnosis, repair, installation and optimisation and maintenance.
The service, which is delivered by the company's bespoke iMantra platform, caters to PCs, Apple iOS and other consumer electronics devices, along with popular software applications. iYogi offers 24/7 tech support, and has several thousand support operatives in multiple centres.
The service is primarily subscription based however incident-based services will also be available. Arabic enabled support is presently being developed and is expected to be launched later this year.
The offering will complement Techserve's existing portfolio of services, which include carry-in, on-site, pick up and drop off, in-store support, home delivery, installation solutions and systems integration for a range of IT and CE platforms.
The two plan to roll out services first in the UAE, and will extend these to the GCC by the second quarter of the year. The companies are aiming for aiming for 24,000 subscribers in the first year.
Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al-Futtaim Group said: "I am extremely glad this alliance has come to fruition because now great tech support is just a phone call away. It is revolutionary in that this service has never been offered in the UAE or in the region on this scale and will benchmark the way these services are delivered.
"As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in.
"The rapidly growing UAE consumer electronics market stands at US$ 2.4 billion in sales. We expect nearly 24,000 subscribers in the first year of operation and will roll this service out to other parts of the GCC," he added.
Uday Challu, CEO and Co-Founder of iYogi said: "After successfully providing our services to consumers in the United States, the United Kingdom, Australia and Canada we are excited to launch our services with Techserve in the Middle East.
"Techserve's established footprint in this part of the world provides the foundation to grow into the market leader for remote tech support in the UAE and the region. Customers and businesses in this region are rapidly adopting newer technologies, which makes the region a critical part of our global roll-out for remote tech support services," he said.