Mobily integrates Twitter into customer care
Company customers can now Tweet queries or concerns to @Mobily1100
Mobily has integrated Twitter usernames into its internal CRM system, this is designed to allow the Mobily Social media team to get to users' full information and history if a user tweets to Mobily's customer care Twitter handle, @Mobily1100.
The initiative is designed to allow Mobily's customers to add their usernames to their information in the customer care database and then contact customer care directly through Twitter.
Mobily has said that customers using this method to communicate with Mobily will get instant responses to their complaints or enquiries.
Customers will be provided with a request number and will then be provided with the answers to their query through their personal accounts on Twitter.
To contact Mobily customer care on Twitter, users must follow the Mobily account for customer care,@Mobily1100, users will then get a link to update their information in the customer care database.
"Mobily is well-committed to serve its customers by launching such initiatives. The technology revolution and social networks have become the backbone of our daily lifestyle and Mobily will enrich its customers with different applications and products which allies with the company strategy in customer care," said Mobily's CEO Khalid Al Kaf.
Mobily also has accounts on Facebook, YouTube and Google+.