Alghanim Industries deploys Symantec to manage endpoints
Symantec Altiris helping conglomerate to manage 4,000 endpoints across the Gulf
Kuwaiti conglomerate Alghanim Industries has completed the roll out of Symantec's Altiris Management Suite across its operations in the Gulf.
The company is using Altiris Client Management Suite 7.1 to manage 4,000 end points across its diverse operations. Previously the group had no remote management of end points, meaning each problem had to be dealt with directly at the endpoint, which was a very time consuming process.
With the new deployment Alghanim is able to deploy and migrate systems, rollout new software or patches, manage inventory, and troubleshoot support issues remotely, all through a single console.
"Symantec's Altiris Client Management Suite has undoubtedly had a huge impact on the IT department, enhancing the speed and quality of incident response, reducing endpoint deployment time and overall streamlining our productivity," said Abbas Hussain, Head of Service Delivery & Operations, Alghanim Industries. "We've managed to lower the volume of service desk calls by 70% and reduce the client management team by 40% from 23 staff. The solution contains an endless amount of functionality.
"On average it took us between two and six hours to deploy a PC, and that didn't include the journey time to travel to and from the site. Nothing was standardized and everything was slow and expensive.
"We're finally taking control of our endpoint environment using Symantec's Altiris Client Management Suite. Imaging and deployment that used to take a day, for example, can now be completed in about forty minutes. The solution is steadily driving repeatable standards and ensuring consistent configurations across large numbers of computers in our organization," Hussain said.