Interactive Intelligence hosts webcast
Event is called Contact Centre Consolidation and Centralisation: Building a Plan to Get There
IP business communications provider, Interactive Intelligence Group, is hosting a free web event called ‘Contact Centre Consolidation and Centralisation: Building a Plan to Get There', on Thursday 3rd November at 7.30pm UAE time.
This 75-minute web event has attracted over 700 pre-registrants so far and will feature Gartner research VP, Drew Kraus, who will share the drivers and benefits of consolidation, along with key challenges and critical steps for success.
Brad Herrington, Interactive Intelligence senior manager of solutions marketing will be co-presenting.
Webcast attendees will be able to ask the presenters, Don Van Doren, president of Vanguard Communications, and Tom Fisher, director of systems engineering for Interactive Intelligence questions after the conference.
"Driven by the opportunity to reduce costs, improve service, and increase productivity, more and more contact centres are asking about best practices for consolidating their communications infrastructure," said Interactive Intelligence chief marketing officer, Joe Staples. "We designed this webcast as a ‘how-to' session to help guide organisations along this consolidation path presented by some of the most respected experts in the industry."
All webcast attendees will receive a free copy of an educational whitepaper titled, "The Business Value of Consolidating and Centralising," co-authored by Vanguard president, Don Van Doren.
To register for the webcast, visit www.inin.com/WebEvent.