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Emirates NBD dials up Avaya for UC

Retail bank to roll-out unified communications and collaboration across all branches

Emirates NBD dials up Avaya for UC
Emirates NBD has worked with Avaya since 2003

Banking giant Emirates NBD is deploying unified communications and collaboration tools across all of its domestic and international branches.

The technology, provided by networking vendor Avaya, will be used for both internal communications and the bank's customer-facing, multi-channel contact centre. In total, the roll-out will cover approximately 7,000 endpoints.

Emirates NBD claims that the new system will both enhance the quality of its communications and potentially reduce the total cost of ownership of its network.

"A bank's communications strategy and the networking infrastructure behind it are among the most critical elements to success in our business, and Emirates NBD has selected Avaya as our communications partner for the reliability, openness and operational efficiency of their solutions," said Ali Hussain Sajwani, CIO, Emirates NBD.

"Both in enhancing our communications with our customers and improving our internal collaboration, working with Avaya has delivered beyond Emirates NBD's expectations."

When pressed, Sajwani did not give specific details on precisely what applications the system would encompass, or the time scale of the roll-out.

The deal builds on an existing IP telephony agreement with Avaya, which has been in place since 2003, when Emirates NBD set up its initial call centre.

Emirates NBD, based in Dubai, has more than 100 branches and 600 cash points across the UAE.

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