Interactive Intelligence partners Malaz
Malaz will become Interactive Intelligence’s reseller partner in Saudi Arabia
Unified IP business communications solutions provider Interactive Intelligence and Malaz Technology, a provider of converged information and communications technology solutions have signed a reseller agreement in the Kingdom of Saudi Arabia.
Malaz Technology will offer Interactive Intelligence's solutions for contact centre automation, enterprise IP telephony, and business process automation to customers in Saudi Arabia.
"The telecommunication market in Saudi is growing rapidly and there is a lot of activity around unified communications and IP telephony. Malaz Technology is a leading systems integrator and has been at the forefront of implementing these technologies within government and private sector enterprises. The company has invested in recruiting and training dedicated telecommunication engineers who have the capabilities to acquire and deliver sizeable projects. We intend to penetrate the Saudi market by leveraging Malaz Technology's knowledge of the local market, technical expertise and strong customer base," said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.
Interactive Intelligence's open, single-platform, all-in-one IP communications software suite, which will be offered by Malaz, is designed to deliver comprehensive multichannel applications at a lower cost and complexity than multipoint products. Interactive Intelligence's products are designed to be delivered either as an on premises or hosted model.
"We are excited to be partnering with Interactive Intelligence. The global evolution of technology is moving towards software solutions and Interactive's technology is perfectly in line with this. The company offers a unique and attractive proposition to the market. The technology is a simplified, cost-effective, software based, fully integrated platform with a single point of administration", said Mohammad Munir Almulki, managing director at Malaz Technology. "This is a key differentiator and advantage compared to other competitor solutions which consist of multiple systems with various administration points that require complex and costly implementation and maintenance".