Tripp Lite, Redington Gulf sign service contracts
New service partnership to cover 20 countries in MEA region
Power protection equipment maker Tripp Lite, has reinforced its strategic partnership with Redington Gulf, after the two companies signed an Authorised Reseller Service Centre (ARSC) and Critical Application Partner (CAP) service contracts.
Under the terms of the ARSC deal, Redington Gulf will establish key service centres in 20 countries in the Middle East and Africa (MEA) region. Customers will be able to bring into these service centres Tripp Lite products that are within or out of warranty for repairs and services.
The move follows the recent signing of a distribution agreement between the two companies and is part of Tripp Lite's continuing effort to position itself across the rapidly developing IT markets in the MEA region. The CAP contract on the other hand, will allow Redington Gulf to offer services like installations, on-site warranty service calls and preventive maintenance services.
"The signing of these new service contracts brings a fitting start to our partnership with Redington Gulf," said Vipin Sharma, vice president, MEA and CIS Sales, Tripp Lite. Sharma explained that the opening of service centres in strategic locations across the MEA geography, as well as having the ability to call and ask for help in the event of a failure or emergency situation reassures customers and instils a sense of confidence in the Tripp Lite brand. "Our partnership with Redington Gulf gives us the advantage of being able to leverage our effective and reliable power protection solutions across new markets and emerging economies in the MEA belt," he said.
Sethuraman. S, vice president, Services, Redington Gulf added that: "Our partnership with Tripp Lite has taken a major step with the signing of these new service contracts. The setting up of key service centres across the various MEA markets not only demonstrates the strength of our relationship with Tripp Lite but also reflects our common commitment towards providing customer and technical support to our clients. We will continue to work closely with Tripp Lite and promote its wide range of power protection products to help meet the growing demands and requirements of our customers."
Earlier this year, Tripp Lite signed Redington Gulf to distribute its wide range of products including UPS Systems, UPS batteries, PDUs, KVMs, cables, power inverters, racks and surge suppressors. Tripp Lite solutions cater to data centres that are as small as a remote closet to a full-fledged modern data centre facility.