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Slow web for du customers next week

Maintenance to undersea cable will mean slower web connection for du subscribers

Slow web for du customers next week
Du customers may have slow web connections from midnight to 4am.

UAE telecoms operator du is warning of possible internet connection problems from 25th to 31st July due to undersea cable maintenance.

The company says that users may experience "slower internet connection" from midnight to 4am UAE time during that period, although there shouldn't be a complete outage. Mobile and fixed line voice calls should not be affected.

The disruption will be caused due to routine maintenance on the sub-sea repeater of the SMW-4 sub-marine cable which runs between Alexandria in Egypt and Palermo in Italy.

Du says that it aims to ensure alternate routes in its multi-cable systems are used to minimise disruption.

"Our teams will be doing all they can to ensure that the effects of this maintenance are as little as possible. Restoration is frequently carried out on cable systems across the world, with most going unnoticed due to the ability to reroute traffic through alternate systems. We have a comprehensive network system that will help us to deliver the best standard service possible during this time," the company said in a statement.

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