Qtel launches first phase of interactive portal
The operator is to invest on an updated eBilling service for individuals and corporates.
Qatari telco Qtel has launched the first phase of its portal programme, www.qtel.qa in the country. The initiative is part of Qtel's long-term process to upgrade and enhance its company portal in order to provide full accessibility for its customers.
Waleed Al Sayed, chief operating officer of Qtel, said: "Qtel is deploying the latest internet technology in a long-term upgrade project, which will continue to add improvements as our customers require them."
The Qtel portal is already said to be one of the most popular in the country, and has bagged the Best e-Business website in the Arab World at the Arab e-Content Awards in 2009.
The new portal features include improved functionality as well as a new community area for people to share ideas and ask questions of the Qtel team. The portal also offers customers a single sign-on process, where one user name and password provides access to the full suite of Qtel services, including the customer care area, online top-up, online data calculator, and the Nojoom rewards programme.
Qtel is also investing in an updated eBilling service, to replace the older eQtel service, which is to provide advanced, personalised billing services online for individuals and corporate customers.
A new Tariff Calculator will enable customers to select the services that best suit their budget and their daily communication needs, while dedicated Customer Account Management will provide direct interaction with a personal advisor and account manager. The operator also offers the convenience for customers to reserve and buy specific "easy to remember" numbers through an automated online process.
"We have been in constant contact with our customers about the kind of services they want to see online, and the kind of support they require from Qtel. As a result, we have built these requests into the design of the new portal and will continue to add new elements into the road-map for the next phases," Al Sayed added.