Help AG signed as F5 service partner
Help AG to provide L1 support for F5 customers in the region
Information security consulting firm help AG has been appointed as a support delivery partner by F5.
Under the agreement, help AG become the first official F5 Unity Service partner in the UAE. help AG will provide level one IT support to F5 customers, to ensure high quality of service for F5 application delivery networking solutions.
help AG was monitored closely by F5 for six weeks to ensure its certified engineers had the skills necessary to deliver, and the company will also be subject to surveillance audit every six months, to be conducted by F5.
By having a local support partner, F5 customers will benefit from faster, localised support, said help AG, and its capacity to carry stock will also mean more rapid replacement of hardware where necessary.
"We have been monitored closely by F5 on the level of complexity of our technical support cases," explains Stephan Berner, managing director, help AG. "Thanks to our technical consultants, we passed with a 100% compliancy of case quality, which means only support cases related to bugs or advanced configuration were opened. As a matter of fact we are further investing in our F5 service capabilities to strengthen our position as the only current F5 Unity Service Partner in the UAE."
Diego Arrabal, ME regional director, F5 commented: "In recognition of the excellent support levels that help AG has already been delivering upon, we have decided to reduce the trial period to six weeks rather than the normal trial period of three months."