Qriocity, PlayStation Network to be restored soon
Sony begins to get both sites back online, is launching customer appreciation programme
Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI) have announced that they will begin to restore PlayStation Network and Qriocity services soon, according to a post by Patrick Seybold, senior director of corporate communications and social media on the official PlayStation blog.
The phased restoration will be carried out by region for both sites, with gaming, music and video services to be turned on.
The first wave of services to be restored will be online game-play across the PlayStation3 and PSP systems, including titles requiring online verification and downloaded games, access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers, access to account management and password reset, access to download un-expired Movie Rentals on PS3, PSP and MediaGo, PlayStation Home, friends list and chat functionality.
Sony has announced that customers are to be welcomed back to both networks with a new customer appreciation programme as well as enhanced security measures.
These security measures have been tested by SNEI and third-party experts to ensure the strength of the new measures, according to PlayStation.
The new security measures implemented include; added automated software monitoring and configuration management designed to help defend against new attacks, enhanced levels of data protection and encryption, enhanced ability to detect software intrusions within the network, as well enhanced detection of unauthorised access and unusual activity patterns and the implementation of additional firewalls
In addition, Sony has also created a new position of chief information security officer, who will report directly Shinji Hasejima, chief information officer of Sony Corporation. The new chief information security officer will be accountable for customer data protection and supplement existing information security personnel.
The entire system has also been moved to a new, more secure data centre in a new location.
When PS3 users' sign back into the PlayStation network, they will all have a forced update, which will require all users to update their passwords before being allowed back into the service, according to the post on the PlayStation Blog.
For added security, users will only be able to update their password from the same PlayStation they used to create their online account or through validated email confirmation.
The ‘Welcome Back' customer appreciation programme being launched for both PlayStation Network and Qriocity is to be offered worldwide and will be tailored to specific markets.
The ‘Welcome Back' programme includes selected PlayStation entertainment content for free download that will differ according to region, all existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service, current members of PlayStation Plus will receive 30 days free service.
The Music Unlimited site, powered by Qriocity, will receive 30 days free service.
According to Sony, further bonuses will be rolled out over the coming weeks.
Sony is working with law enforcement to try and track down those responsible for the hack, which occurred between 17th and 19th April and brought down the PlayStation Network and Qriocity sites and which saw 77 million users' personal data stolen.
"This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data. In addition, the organisation has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks," said Kazuo Hirai, executive deputy president, Sony Corporation. "Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation programme for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services."